Conferences and Visitor Services | Desk Assistant

May 2024 - Aug 2024

• Oversaw check-ins/outs for over 1000 guests from May through August, maintained accurate records, managed key inventories, and logged desk activities online.
• Provided excellent service as the main contact for guests, answered inquiries, handled calls, and ensured an orderly desk. Attended training and meetings, fostering a collaborative and inclusive environment.
• Resolved guest issues, reported deficiencies, documented incidents, assisted in emergencies, and supported room preparation tasks, demonstrating resourcefulness and compliance with university policies.

Panda Express [Adele H. Stamp Student Union] | Counter Help

Sept 2023 - May 2024

• Managed daily customer interactions, serving up to 200+ customers per day with a focus on maintaining high satisfaction levels.
• Coordinated and executed over 10+ catering orders and event logistics monthly, demonstrating strong organizational and time-management skills.
• Handled sensitive transaction data and maintained confidentiality, processing $3,000+ in transactions per day.